Frequently Asked Questions before, during, and after the survey

Which Handbook should I purchase, the one with or without CMS requirements?

AAAHC Standards are consistent across all the Handbooks. The various publications include setting-specific worksheets, policies and proceedures.  Although the AAAHC Standards are the same, the different publications may reflect differences in Standard placement and Chapters included.

If yours is a primary care setting, or a setting that does not seek reimbursement from Medicare as an ambulatory surgery center, choose the Accreditation Handbook for Ambulatory Health Care.

If yours is an office-based surgery practice, choose the Accreditation Handbook for Office-Based Surgery including Review Guidelines.

If you are seeking participation in the AAAHC/Medicare Deemed Status program, you should purchase the Accreditation Handbook for Medicare Deemed Status Surveys. The "Medicare book" includes the CMS Conditions for Coverage and describes the policies and procedures for an unannounced Medicare Deemed Status Survey.

Medicare-certified ASCs that do not participate in the Medicare Deemed Status program, relying instead on their state inspectors for assessment of compliance with Medicare requirements should choose the Accreditation Handbook for Ambulatory Health Care.

All other survey-eligible settings should choose the Accreditation Handbook for Ambulatory Health Care.

I have an old Handbook, do I really need the newest version?

Yes. All accredited organizations are required to meet the most current Standards. During your term of accreditation, you can order a print or CD version of the appropriate Handbook, or use the coupon code that you will receive in late February to order a PDF version.

When do I have to submit my application for re-accreditation?

You should submit your application for survey 5-6 months prior to your expiration date.

When do we need to pay the survey fee?

For a non-Medicare survey, the survey fee must be paid no later than 20 days prior to the survey date.

For a Medicare survey, the survey fee is due no later than 20 calendar days after receipt of the invoice. Failure to pay the fee as outlined will result in cancellation of the survey.

Do you accept credit cards?

Yes, we accept all forms of credit card payment.

Can I request a specific specialty (dermatologist, cosmetic surgeon, etc.) surveyor to do our survey?

These requests are best made in advance (at least 2-3 months prior to the potential survey date). We will make every effort to send a surveyor in your choice of specialty, but it is not always guaranteed.

I have questions about our Application for Survey, what should I do?

Start here for detailed FAQs about the Application for Survey. If you need additional help, contact your Applications Coordinator.

When do we expect our survey packet?

A survey packet is mailed out as follows:

  • For a non-Medicare survey, you will receive a survey packet including confirmation of your survey dates, identification of your survey team, a survey agenda, a Notice of Accredtation for public posting, an invoice, and general logistics information 30-45 days prior to the survey date.
  • For a Medicare survey, you will receive a survey packet after you are contacted by the survey scheduling coordinator to identify your blackout dates. The packet will not include the dates or identification of your survey team.

Can I contact the surveyor about our upcoming survey?

Your scheduled surveyor will give you a call a week or two prior to the survey to answer any questions that you have and to touch base on the details and logistics of the survey. If you have an urgent need, please call your survey scheduling coordinator.

I’m new at my organization, do I need to notify AAAHC about this?

Yes. Organization staff updates can be made electronically. Select the “Organization Updates” tab.

My organization has made a change (in ownership/location/services offered/other), what does AAAHC need to know?

Click here for more information about what we need to know when your organization undergoes a change and what to submit.


Frequently Asked Questions about: Medicare Deemed Status Surveys