Thank you for visiting our website. This Privacy Policy describes how the Accreditation Association for Ambulatory Health Care, Inc. (“AAAHC,” “we,” “our,” or “us”) collects, uses, and shares personal information through our website (the “Site”). By using the Site, you agree to the terms of this Privacy Policy.
We may update this Privacy Policy from time to time. Changes will apply on a going-forward basis and will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
This Privacy Policy applies only to this Site. If you visit other websites through links on our Site, please review their privacy policies.
Information We Collect
We collect personal information that you voluntarily provide when you interact with the Site. This may include your name, email address, mailing address, phone number, and professional or organizational details. We collect this information when you complete forms, communicate with us by email, sign up for communications, or otherwise submit information through the Site.
We also collect information you provide when interacting with tools available on the Site, including our artificial intelligence chatbot (“AI Agent”, “Bernie”, or “Betty Bot”), such as questions, prompts, or other content you submit.
In addition, we may automatically collect certain information through cookies and similar tracking technologies. This may include your browser type, device information, pages visited, and general usage patterns, which help us understand how visitors use the Site and improve functionality.
How We Use Information
We use personal information to respond to your inquiries, fulfill your requests, and provide services or information you have requested. We may also use this information to improve our programs, enhance the functionality of the Site, communicate with you (including newsletters or updates where appropriate), maintain system security, detect or prevent fraud, and comply with legal obligations.
AI Tools and Chatbot Interactions
The Site may include an artificial intelligence (“AI”) chatbot feature (“AI Agent”, “Bernie”, or “Betty Bot”) designed to assist users with customer support, information, and navigation. When you interact with Betty Bot, you may voluntarily submit information, including personal information, through your questions, prompts, or other inputs (“AI Input”). You are responsible for the content you provide.
Information submitted through the chatbot may be used to respond to your requests, improve the performance and accuracy of the tool, and develop aggregated or de-identified data to enhance services and technology. Betty Bot is operated by a third-party service provider, BettyBot, LLC, and information you submit may be processed and stored by that provider on our behalf.
You should not submit sensitive personal information through the chatbot, including protected health information (PHI), financial information, or other highly confidential data. Responses generated by the chatbot are automated and may not always be accurate, complete, or appropriate for your specific circumstances.
Your use of the AI Agent is also subject to our Terms of Use, which provide additional information about how AI-related data may be used.
Cookie/Tracking Technology
We use cookies and similar technologies to understand how users interact with the Site, improve functionality, and analyze usage trends. You may adjust your browser settings to refuse cookies; however, some features of the Site may not function properly.
How We Share Information
We do not sell personal information. We may share personal information with service providers that support our operations, including vendors providing email communications, website hosting, analytics, and AI functionality, to the extent necessary for them to perform services on our behalf.
AAAHC partners with Constant Contact, Inc., a provider of email and digital marketing services and lead generation and customer relationship management services. Constant Contact sends communications to AAAHC contacts at the direction of AAAHC and on AAAHC’s behalf. Personal information provided to AAAHC may be shared with Constant Contact for these purposes. For additional information on how Constant Contact collects, uses, and shares personal information, please refer to Constant Contact’s “Customer Contact Data Notice”.
We may also disclose information when required by law, to protect our rights or the safety of others, or in connection with investigations of fraud or security issues. We require our service providers to maintain the confidentiality and security of personal information and to use it only for authorized purposes.
Commitment to Data Security
We take reasonable administrative, technical, and physical measures to safeguard personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence, you may have certain rights under applicable privacy laws, including the right to request access to the personal information we maintain about you, request correction of inaccurate information, request deletion of your personal information (subject to certain exceptions), and opt out of certain data processing activities where applicable. You also have the right not to be discriminated against for exercising your privacy rights.
To exercise your rights, please contact us using the information below. We may need to verify your identity before responding to your request.
Third-Party Services
We may work with third-party providers, including Constant Contact, Inc., to support communications and related services. These providers may process personal information on our behalf in accordance with their own privacy practices and applicable agreements.
Children’s Privacy
This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Contact Information and Policy Updates
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
By e-mail: info@aaahc.org
By Phone: 847.853.6060
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
